ssh8's Privacy Policy

Introduction & Applicability

ssh8 ("we", "our", or "the platform") is a secure and reliable online betting and casino service provider. When you use the ssh8 website, app, or any of our services, you agree to the terms of this privacy policy.

This privacy policy ("Policy") applies to users located in Bangladesh and provides a complete description of how your personal information is processed when you use ssh8's services. This Policy is connected to our Terms and Conditions and should be read alongside it.

Information We Collect

ssh8 may collect the following types of information in order to provide its services safely and effectively:

2.1 Information You Provide Directly

When you register an account or use our services, we may collect:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address
• Financial information such as bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Time and date of access to the platform
• Pages visited and session information
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

A record of every financial transaction, including deposits and withdrawals, is stored in our system. This includes the amount, date, method (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction status.

Purpose of Using Your Information

ssh8 uses the information it collects only for the following legitimate purposes:

3.1 Service Delivery & Operations

• Account creation, management, and verification
• Processing deposits and withdrawals
• Managing bonuses and promotions
• VIP program and rewards management

3.2 Security & Compliance

• Detecting and preventing fraud and suspicious activity
• Complying with Anti-Money Laundering (AML) policies
• Ensuring age verification (for users 21+ only)
• Enforcing responsible gambling policies

3.3 Communication & Support

• Sending important account-related notifications
• Providing 24/7 customer service
• Resolving technical issues

3.4 Platform Improvement

• Analyzing and improving the user experience
• Developing new features and services
• Identifying and resolving technical issues

Cookies & Tracking Technologies

The ssh8 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies We Use

• Essential Cookies: These are required for the core functionality of the platform, such as maintaining login sessions and ensuring security.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous data about platform usage to help us improve our services.

Sharing Information with Third Parties

ssh8 never sells, rents, or discloses your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Information may be shared only to the extent necessary to provide services with payment processors (bKash, Nagad, Rocket, Upay, and bank transfer partners), game technology providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.), and security service providers. These partners are bound by strict confidentiality agreements with us.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, regulatory authority directives, or applicable legal requirements. In such cases, we always aim to disclose only the minimum amount of information necessary.

5.3 Fraud Prevention

Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activity.

Data Security Measures

ssh8 applies industry-standard technical and organizational measures to protect your personal information.

6.1 Technical Security

• All data transmissions are secured using SSL/TLS encryption technology
• Stored data is protected with industry-standard encryption
• Firewalls and intrusion detection systems are active at all times
• Regular security audits and vulnerability assessments are conducted

6.2 Organizational Security

• Employee access to information is limited on a need-to-know basis
• Regular privacy and security training for all staff
• A rapid response plan is in place in the event of a data breach

Data Retention Period

ssh8 retains your information only for as long as necessary or legally required.

• Account Information: Retained for as long as your account is active and, after closure, for the period required by applicable law.
• Financial Transaction Records: Retained for an extended period in compliance with financial regulations and Anti-Money Laundering laws.
• Communication Logs: Customer support records are retained for a defined period.
• Cookie Data: Retained for the duration of a session or for a defined period, depending on the type of cookie.

Once the retention period ends, information is securely deleted or anonymized so that you can no longer be identified.

Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You can find out at any time what information ssh8 holds about you. You can request this information by contacting the support team.

8.2 Right to Rectification

If your account contains incorrect or incomplete information, you can request a correction. This can be done through your account settings or by contacting the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information must be retained for a specific period due to legal obligations.

8.4 Right to Restrict Processing

In some cases you may request that the processing of your information be restricted, particularly if there is a dispute about the accuracy of the information.

8.5 Request Process

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will process your request as promptly as possible after verification.

Protection of Minors

ssh8 strictly provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

Age verification is in place during the registration process. If we have evidence that a minor has created an account, we will immediately close that account and delete the associated information.

If a parent or guardian believes their minor child has created an ssh8 account, please contact us at [email protected].

Policy Changes

ssh8 reserves the right to modify or update this privacy policy as needed. If there are any significant changes, we will notify you in the following ways:

• Displaying a notification when you access the platform
• Sending a notice to your registered email address
• Updating the "Last Updated" date at the top of this page

If you continue to use ssh8 services after the changes, it will be considered as your acceptance of the updated policy. Therefore, it is advised to check this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy and data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 — in Bengali and English

We will respond to your request as soon as possible after verifying your identity.